Prestaties
4.5/5
  • ≤3h
    Gemiddelde reactietijd
  • 100.0%
    Percentage tijdige leveringen
  • US $280,000+
    {0} bestellingen
Maatwerk voor ontwerpen
Afgeronde productinspectie
Kwaliteitsborging vermogen
CE
DOT
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Beoordelingen van bedrijven (25)
4.5 /5
Tevreden
  • Leverancier Service
    4.4
  • Op-tijd Verzending
    4.3
  • Product Kwaliteit
    4.7
one of the worst experience we have ever had. We placed an order for four custom trailers on May 26, 2023 with a production timeline of maximum 60 days, the company did not comply with the timeline and quality at all. they literally blackmailed us with charging us additional costs for redoing of the wrong work they performed. it took them over 6 months to deliver the items, when the items arrived, we were very shocked and surprised with such a worst quality and service. we claimed a refund, but the Alibaba inspection team made the decision in the favor of the company. my advise to all buyers is. STAY AWAY FROM THIS COMPANY. whoever wants me to provide further details please contact me.

    Reactie van leverancier:

    Dear customer, all of our customization is based on the drawings you provided. And we promptly discovered and corrected the errors in the drawings, and even borne some additional costs for you due to drawing errors. For the 6-month delivery you mentioned, Our production time is less than two months, and all transportation is provided by your freight forwarder. This delay is caused by your freight forwarder and has nothing to do with us. During the production process, your engineers have been in our factory for production guidance, and after the production is completed, your engineer also conducted a comprehensive inspection of your trailer in the factory. Only after receiving confirmation from you and your engineer can we end the production. All of our customization and production are carried out after receiving your confirmation. Alibaba has also made a fair judgment based on facts, hope you can understand. We look forward to providing you with better service in the future.
    04 Mar 2024
    je suis satisfait de la qualité de l'article et de la communication du vendeur mais la livraison était trop longue

      Reactie van leverancier:

      Cher client, Merci beaucoup pour votre avis positif, nous sommes sincèrement heureux de savoir que vous êtes satisfait de nos produits et services. J'ai vu que vous mentionniez spécifiquement le long délai de livraison, merci de votre patience, car votre machine est livrée directement à la porte. La machine doit d'abord être expédiée au port par mer, puis dédouanée et stockée, ce qui prend du temps . Concernant la question des délais de livraison, nous rechercherons des canaux logistiques meilleurs et plus rapides pour vous offrir une meilleure expérience d'achat. Nous vous invitons à continuer à choisir nos produits et services et à devenir nos partenaires à long terme. Merci encore pour votre soutien !
      09 Jan 2024
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